Customer Experience - Gazelle

Read the experience with 5S Company of Toon, manager of the paint shop at Gazelle ..

LET ME INTRODUCE MYSELF

My name is Toon and I am manager of the paint shop at Koninklijke Gazelle in Dieren. I am in charge of the management of 44 employees who take care of the paint and stickering of the bike parts. I spend the remaining time on long term goals and the necessary developments to realize them.

5S COMPANY AT GAZELLE

5S Company is als eerste binnen Gazelle gestart bij de lakkerij met een 5S Implementation, waarbij alles een vaste plaats kreeg en gewerkt werd aan standaardisatie. Voor aanvang waren er veel sceptische geluiden, maar na de uitrol wilde de hele fabriek ook hebben wat de lakkerij had: een strakke werkomgeving en ‘flow’. Inmiddels is door de hele fabriek 5S uitgerold en geeft dit basisstabiliteit. Daarnaast zijn er op alle afdelingen dagstarts, waardoor de informatie van de werkvloer doorstroomd naar het management en andersom. Door deze basisstabiliteit is er al langere tijd ruimte voor optimalisatie en innovatie.

EXPERIENCE WITH 5S COMPANY

The people of 5S Company practice what they preach. No thick analysis reports, but a pragmatic approach by observing where it happens. They show sincere interest and can be found among the people on the floor. In this way, they know how to break through any resistance and convince people.

They have the ability to connect at all levels and thus motivate people and get them moving. The same message is effortlessly translated from the employee on the floor to management, creating a general understanding.

WHAT DOES GAZELLE DO?

Royal Gazelle in the Veluwse Dieren employs approximately 450 people. At Gazelle they make 250,000 bicycles per year. This makes Gazelle the market leader in the Netherlands and is working hard to expand the organization beyond its own national borders. Since its foundation in 1892, quality has been paramount. In 1996 the Gazelle quality system was certified according to the ISO-9001 standards.

Toon Weekhout
Manager paint shop
Royal Gazelle Dieren

Toon, manager lakkerij Gazelle 5S Company

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