Customer Experience - Gazelle

Read the experience with 5S Company van Toon, manager of the paintshop at Gazelle, below.

LET ME INTRODUCE MYSELF

My name is Toon and I am manager of the paint shop at Koninklijke Gazelle in Dieren. I am in charge of the management of 44 employees who take care of the paint and stickering of the bike parts. I spend the remaining time on long term goals and the necessary developments to realize them.

5S COMPANY AT GAZELLE

5S Company was the first company within Gazelle to start a 5S roll out at the paint shop, where everything got a fixed place and where standardization was being worked on. Before the start, there was a great deal of scepticism, but after the roll-out, the whole factory also wanted what the paint shop had: a tight working environment and 'flow'. In the meantime, 5S has been rolled out throughout the entire factory, providing basic stability. In addition, all departments have day-starts, which means that the information from the shop floor flows through to the management and vice versa. Because of this basic stability, there has been room for optimization and innovation for some time now.

EXPERIENCE WITH 5S COMPANY

The people of 5S Company practice what they preach. No thick analysis reports, but a pragmatic approach by observing where it happens. They show sincere interest and can be found among the people on the floor. In this way, they know how to break through any resistance and convince people.

They have the ability to connect at all levels and thus motivate people and get them moving. The same message is effortlessly translated from the employee on the floor to management, creating a general understanding.

WHAT DOES GAZELLE DO?

Royal Gazelle in the Veluwse Dieren employs approximately 450 people. At Gazelle they make 250,000 bicycles per year. This makes Gazelle the market leader in the Netherlands and is working hard to expand the organization beyond its own national borders. Since its foundation in 1892, quality has been paramount. In 1996 the Gazelle quality system was certified according to the ISO-9001 standards.

Toon Weekhout
Manager paint shop
Royal Gazelle Dieren

Toon, manager lakkerij Gazelle 5S Company
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