Customer experience - Bakker Bedrijfswagens

After a pressure cooker in which the service process of Bakker Bedrijfswagens Barneveld was examined, a 5S roll-out proved desirable. Read more about the experience of the branch manager below.

LET ME INTRODUCE MYSELF

My name is Arjan van Dijk and I am the branch manager at Bakker Bedrijfswagens Barneveld. After a period of sales, I now manage the branch with a nice team of mechanics. I like to be the linchpin between the customer and the employees.

5S COMPANY AT BAKKER BEDRIJFSWAGENS

During our project "Continuous improvement" it turned out that there was still some waste by searching for tools for example. It was then decided to also do a 5S roll-out. In short, we emptied the entire shop floor, said goodbye to the superfluous stuff and tools. After that we searched for the most ideal place for all the useful stuff and marked this as well. We did this with the whole team, one started more enthusiastically than the other, but in the end the whole team was happy with the result!

It has become much clearer and one no longer has to search for special tools, when it is not in the fixed place it is in use by another colleague. To maintain this, rounds are run using the 5s app. The findings are discussed once a week and resulting actions are assigned to an "owner". This owner is responsible for the execution of the action. In the end the workshop looks nice and tidy and there is much less time wasted and work is a more pleasant experience.

EXPERIENCE WITH 5S COMPANY

5S Company is a party that acts vigorously and motivates the men to participate. No fuss, just tackle and finish. This fits well with the mentality of our employees and has led to a very nice result.

WHAT DOES BAKKER BEDRIJFSWAGENS DO?

Bakker Bedrijfswagens consists of 8 dealerships in Central and Eastern Netherlands and a satellite office in Duiven and is part of the Bakker Group together with Bakker Logistiek and Bakker Vastgoed. Bakker Bedrijfswagens is engaged in the sale, repair and maintenance, damage repair and rental of commercial vehicles and towed equipment, as well as vans (LCVs). In this way they serve the entire commercial vehicle segment of 0-50 tons Gross Vehicle Weight (GVW).

Arjan van Dijk
Location manager Barneveld
Bakker Bedrijfswagens

Klantervaring 5S Bakker
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